Refund policy

Returns

Thanks for shopping at The Pet Drop. If you are not entirely satisfied with your purchase, we’re here to help.

You have 14 calendar days from the date you receive your order to contact us and request a return.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it

  • It must be in the original packaging and in a saleable condition

  • You must provide proof of purchase

Once your return request has been approved, the item must be returned to us within 14 days.

If these conditions are not met, we may be unable to accept your return.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received it.

If your return is approved, we will process your refund to your original method of payment (PayPal, debit card, or credit card).

Please note that it may take several days for the refund to appear in your account, depending on your card issuer.

Delivery Costs

  • Delivery charges are non-refundable for change of mind returns

  • If free delivery was selected, £1.75 will be deducted from your refund to cover postage costs

  • If paid delivery (e.g. First Class, Recorded, or international) was selected, this will not be refunded

Faulty or Incorrect Items

If your item is faulty, damaged, or not as described, we will refund the full amount paid.

We may require photographic evidence before processing your claim.

Please contact us at support@thepetdrop.co.uk within 30 days of receiving your order.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your card provider

  3. Contact your bank

If you’ve done all of the above and still have not received your refund, please contact us at:

📧 support@thepetdrop.co.uk

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, please email:

📧 support@thepetdrop.co.uk

Return Shipping

  • You are responsible for paying the cost of returning your item(s)

  • Please contact us for the return address before sending anything back

If you are returning an item over £20, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Defective Items (After Use)

If an item becomes defective after use, we may request photographic evidence.

If the issue is confirmed as a manufacturing fault, we will usually offer a replacement product.

We are unable to accept returns for items that have been damaged through normal wear, misuse, or failure to follow care instructions.

Jewellery Care

To keep your jewellery in the best condition:

  • Add jewellery last when getting ready

  • Store carefully to avoid tangling or scratching

  • Handle with care

  • Check fasteners regularly

Avoid:

  • Water (bathing, swimming, exercising)

  • Sleeping in jewellery

  • Contact with perfumes, lotions, hairspray, or cleaning products

Damage caused by these factors is not eligible for refund.

Agreement

By purchasing from our website, you agree to this Returns & Refunds Policy.