Shipping policy
Shipping Policy
Thank you for visiting and shopping at The Pet Drop. Below are the terms and conditions that make up our Shipping Policy.
Where We Ship
We currently ship to:
-
United Kingdom only 🇬🇧
Order Processing Time
All orders are processed within 0–3 working days.
Orders are shipped from our UK office using Royal Mail Business Mail.
Delivery Times
Estimated delivery time:
3–5 working days
During busy periods, delivery may take slightly longer. If there is a significant delay, we will contact you.
Shipping Costs
-
Orders £5 and over: Free UK delivery
-
Orders under £5: £1.99 delivery charge
This is automatically calculated at checkout.
Delivery Issues & Missing Orders
If your order has not arrived after 10 working days, please contact us:
Please include your name and order number.
What happens next:
-
We will investigate with Royal Mail
-
Provide proof of postage if required
-
Arrange a replacement (subject to stock availability)
If we are unable to replace an item, we will offer a suitable alternative or refund.
Shipment Confirmation
You will receive a shipping confirmation email once your order has been dispatched.
Damaged Items
If your order arrives damaged:
-
Please contact us as soon as possible
-
We may request photos of the item and packaging
Returns
For information on returns, please refer to our Returns & Refunds Policy.
Agreement
By purchasing from our website, you agree to this Shipping Policy.